Customer Service

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Shipping & Delivery

FREE ONLINE SHIPPING Shipping is provided free to orders of $99.00 and above and ships UPS Ground to the Continental United States.

United States Shipping

Fieldsheer.com is not responsible for lost or stolen merchandise that is delivered without a signature required. All packages shipped within the USA are shipped via UPS Ground Service, unless otherwise specified by customer. We offer 3-Day, 2-Day and Standard Overnight service at an additional cost. Orders requesting 3-Day, 2-Day or Standard Overnight must be submitted by 2pm CST. We can not ship to P.O. Boxes, only residential or business addresses. Shipping Rates are based on item weight and physical dimensions. UPS Ground shipments can take 1-7 working days depending on your location. All outgoing orders are shipped from Dallas TX

International Shipping

Fieldsheer.com does not ship internationally. For International Orders, please contact us.

 

Privacy & Security

Fieldsheer.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy. By visiting fieldsheer.com, you are accepting the practices described in this Privacy Policy.

Collection of Personal Information

We will ask you when we need information that identifies you individually or allows us to contact you directly (personal information).

We may ask for personal information when you purchase a product, enter a contest, request a service, complete a survey, subscribe to news, or engage in some other activity on our site. In connection with these activities, we may ask you for contact information such as your name, telephone number, and email address.

When you visit our website, we collect standard information about your hardware and software such as your IP addresses, browser type, operating system, pages visited on our site, referring and exit pages, and the dates and times of the visits.

This site visitation data is used to administer the site and provide general statistics regarding the use of Fieldsheer.com. Site visitation data is never linked to your personal information, and we do not use it to identify you individually without your permission.

Use of Personal Information

We will keep any and all information collected from you at this site strictly confidential and we will not sell, rent, trade, or otherwise share your personal information with third parties for their promotional use without your permission.

We will use the personal information you give us to fulfill the services and provide the products you request from us. This may include sending information that you have requested, or contacting you about products and services that you have purchased. If you do not opt-out of communications from Fieldsheer aka Tech Gear 5.7 Inc., we may send you marketing notices including promotions of our products and services.

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of fieldsheer.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

Security of the Information We Collect

We are committed to protecting the security of your personal information, and we use a range of technologies and procedures to protect your personal information. For example, we store personal information in a secure, limited access facility; sensitive information transmitted to us through our store (such as a credit card number) is encrypted for transmission using the Secure Socket Layer (SSL) protocol. The SSL encryption is designed to make the information unreadable by anyone but us.

Protection of Children's Privacy

Fieldsheer.com is a general interest website, and we do not knowingly collect any personal information from children. Fieldsheer.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Fieldsheer.com only with the involvement of a parent or guardian.

Privacy and Online Forums

Information you post in online forums on the site is accessible to other people who can access the forums and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

Use of Cookies and Clear gif Technology

When you visit our site, a cookie may be saved on your computer (if your computer accepts cookies), and if you return to the site the cookie may be read. We use cookies to help us collect the site visitation data described above and in some cases to deliver specialized content. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of our website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. We do not correlate this information with data about individual users, nor do we share this information or sell it to any third party.

If you prefer not to receive cookies on our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of our website.

We may also use web beacons, clear gif technology, or action tags as mechanisms to collect aggregate site visitation data by tracking how users navigate to and through our website. We may also use this technology to track the delivery of HTML email messages. This data is collected exclusively for use in our marketing and research.

Enforcement of this Statement

If you have questions about the guidelines described in this Policy, please email us directly at info@fieldsheer.com.

Links to Other Websites

Our website may contain links to other websites. If you use these links, you will leave our website. When you access a non-Fieldsheer website, even one that may contain the Fieldsheer logos, please be aware that we do not control the content and we are not responsible for the privacy practices of that site and we encourage you to review the privacy policies of each site you use. This Privacy Policy does not cover the information practices of those websites linked to our website. These other sites may send their own cookies to users, collect data, or solicit personal information.

Changes to this Statement

We may from time to time update this Privacy Policy. When we make these updates, we will change the "last updated" date listed at the top of the Policy. If we make a material change to this Policy that affects our use of your personal information, we will update users by placing a more prominent notice on our home page.

 

Returns & Replacements

No-Hassle Returns

30-Day Money Back Guarantee on items purchased from Fieldsheer.com*

*some exclusions may apply, see “Exclusions” below.

 

Have you changed your mind and want to return an item for a refund? No problem! Fieldsheer.com offers a 30-Day Money Back Guarantee! We intended to give you peace of mind when purchasing Fieldsheer’s Performance Motorcycle Gear online at our official store, Fieldsheer.com.

 

If you aren't happy with your purchase for any reason, you can return your new and unused product purchased from Fieldsheer.com under the following conditions;

  • Items must be in its original packaging and with all applicable tags attached, within 30 days of the date you received your order, and we will happily refund the purchase price.

Please Note: Customers are responsible for all shipping costs for returned products. Refunds for freight will not be processed.

No direct exchanges will be accepted. If you wish to be shipped an alternate product then a new order will have to be placed through the website. 

 

To return merchandise for refund under our 30-Day Money Back please follow these 3 easy steps:

 

  1. Please ensure that your product is in new and unused conditionin the original packaging, with the tags attachedand was received within the last 30 Days.

 

  1. Then simply have your order number ready and contact our friendly customer service team at info@fieldsheer.com. Please state that you would like to return your item for a refund under our 30-Day Money Back Guarantee and provide your order number.

 

  1. Our customer service team will then follow up with you within two business days with an email containing a Return Authorization Number, return instructions, and the return shipping address. Once we receive your item(s), please allow us two full business days to process your return and refund your account. We will notify you when your return has been processed and your money has been refunded (please allow for up to 14 business days for the transaction to post to your account in some cases).

 

Please Note: Return shipping labels will only be issued in the unlikely event that the item arrives with a manufacturers defect or if the item was shipped in error. In all other returns the purchaser is responsible for the costs involved with shipping the product(s) back. Please be sure to retain proof of postage paid and the tracking number when returning items.

 

Restocking Fees

All items returned for refund must be new and unused condition, in the original packaging and have all of the applicable tags attached in order to receive the full purchase price. Any returned merchandise that does not meet these requirements may be assessed with a 20% restocking fee to be applied to the refund amount, or the return may be refused and shipped back to the purchaser at the purchaser’s expense.

 

30 Day Money Back Guarantee Exclusions

Closeout products are excluded from this 30-Day Money Back Guarantee. They will be clearly marked as “Closeout” on the www.fieldsheer.com and will also have an exclusion in the Product Description.

 

 

Ordering

Phone Orders

 

Internet Orders

 

Back Orders

 

Payment, Pricing & Promotions

Accepted Forms of Payment:

We accept all major credit cards Visa, MasterCard, American Express and PayPal.

Sales Tax

Only residents in TX & ID are required to pay sales tax.

Timing of Billing Pre-Authorization of Credit card:

At the time that your order is submitted, the credit card that was used to make the purchase is pre-authorized for the full amount. At the time that your order is fulfilled, this pre-authorized transaction is "captured" and converted into an actual charge. In the event that the final order total is less than the initial pre-authorized amount (such as in the case where items are canceled from the order), the resulting "captured" charge will be less than the initial pre-authorized amount. In the event that the final order total is more than the initial pre-authorized amount (such as in the case where items are added to the order), the initial pre-authorized amount will be "captured" with the balance being charged in the form of a new transaction. If an order is canceled, the original pre-authorization will be dropped from the credit card account within a period of 2-10 business days...depending on how your issuing bank operates.

Shipping/ Free Shipping Offer:

* Free Shipping offer is valid on all orders over $99.00 (excludes closeout and sale items, regular charges apply)

* Free Shipping method will be selected by www.fieldsheer.com for the Free Shipping offer.

* Free Shipping offer is limited to "In Stock" items only.

* Free Shipping offer is not available for International, Alaska and Hawaii orders.

* Regular shipping charges apply on orders less than $99.00

* Free Shipping does not apply to express delivery upgrades. Express upgrade options and charges available during checkout.

* This offer is for a limited time only www.fieldsheer.com reserves the right to end or change this free shipping offer at any time.

* Free Shipping offer does not extend to wholesale account or authorized distributors of Fieldsheer (aka Tech Gear 5.7, Inc.)

When will my order ship?

Orders typically ship within 48 hours for in stock items and/or 5-7 working days for custom items once the order has been placed. All Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email once the order has shipped from the warehouse.

 

 

Viewing Orders

 

Updating Account Information