FAQ

What is the Fieldsheer Warranty Policy?

* Our warranty applies only to the original purchaser and only for items purchased from an authorized Fieldsheer Dealer.

LIMITED ONE YEAR WARRANTY

When you purchase a Fieldsheer brand product from an authorized Fieldsheer retailer within the United States the materials and construction of the product is warranted to be completely free from factory defects in materials and workmanship for a period of one (1) year from the date of purchase. If any failure in the fabrics or construction of any Fieldsheer product covered under this warranty occurs due to the manufacturer’s defect within one (1) year of the purchase of the product, the product will be repaired at no charge.*

*Costs associated with shipping the item in under warranty is the responsibility of the purchaser.

How do I know if I have a defect?

Defects may come in many forms, and will usually show up right away. Some examples include:

  • A snap that falls off
  • A shock cord/bungee that pulls out or breaks
  • A seam that was never sewn, comes unraveled, or has broken threads
  • Material/Fabric along the seams that frays out and lets go

What is not covered under warranty?

  • Normal wear and tear
  • "Accidents"
  • Damage from Washer/Dryer
  • Waterproof coating failure after extended use or storage
  • 686 gear not purchased from an authorized 686 dealer
  • Online purchases shipped internationally

If you are not sure if your product is covered under warranty, please feel free to contact us support@fieldsheer.com and find out. We will let you know.  And if your Fieldsheer gear turns out to be defective, we will do our best to make things right for you.

How do I know if my shop is an Authorized Fileldsheer Dealer?

All of our Authorized Fieldsheer dealers can be found in our retail store locator or our online retailer list.  Store Locators

Will my Fieldsheer product be repaired or replaced?

All warranty claims are subject to inspection before we can make things right for you.  The photos you submit can be really helpful for us to determine whether or not it is going to be covered, as well as expediting the entire process.  Once we have all of the details, we can usually determine whether or not it is covered, and whether it will be repaired or replaced, but we will require the item to be returned to Fieldsheer for processing.

How long is this going to take?

Repairs: Repairs typically take 1-2 weeks to be on the way back to you after they arrive at our repair facility. We will make every effort to have your repair done as quickly as possible.  So you are aware, we use the best 3rd party repair companies available that specialize in technical outerwear to handle your repair, and we spare no cost to have it done right. (Trust us, you don’t want your jacket sewn back together by our customer service guys).

Please be sure to write your RA# big and bold on the outside of the box and include any forms we provide you, to avoid any delays or refusal of delivery.

Replacements: Replacements are released to ship as soon as possible after your defective item arrives, are inspected, and are determined to be covered under warranty.  Please allow 2-3 business days for your replacement to be en route after your defective item arrives.

Who pays for shipping?

If you received product purchased directly from fieldsheer.com, Fieldsheer will cover shipping expenses both ways up to 30days from time of purchase. Beyond 30 days and up to 1 year from date of purchase customer will be responsible for shipping item to field sheer at customer expense. Fieldsheer will return item and cover return shipping expenses. Beyond 1 year customer assumes shipping expenses both ways.

You can ship via any method (UPS, FedEx, US Postal, Pony Express, etc), but we suggest you use a trackable method to prevent your Fieldsheer gear from being “lost in the mail”.

What if I purchased my Fieldsheer gear online and have it shipped to another country where I live?

Online retailers are not authorized to ship Fieldsheer products internationally.  Therefore, online sales shipped to international countries are NOT authorized sales and are NOT covered under our warranty.   You will need to facilitate your warranty claim with the authorized Fieldsheer dealer that you purchased the item from. 

What if I purchased my Fieldsheer gear in one country, and then take it home to another country where I live?

If you purchased your garment from an authorized dealer in one country and reside in another country, you will need to facilitate your warranty claim with the authorized Fieldsheer dealer that you purchased the item from.

What if I send in a dirty garment?

It is a health hazard to send us dirty garments. Any soiled or unwashed garments will be returned to the consumer with no repairs made and return freight costs will be billed to the consumer. This applies to all warranties in the USA, Canada, and Europe.  Please help us insure the health of our warranty team members.

How can I check the status of my warranty claim?

Please feel free to e-mail a member of the warranty team and reference your RA# in the subject line. Or give us a call. Our normal hours are 9am-5pm CST Monday-Friday.

 

e-mail: support@fieldsheer.com

Phone: (888)908-6024