Customer Service Representative APPLY NOW

At Fieldsheer Apparel Technologies, we are seeking a talented customer service representative for a six-month contract with the potential to be hired on permanently. Working at Fieldsheer, you will be part of a cutting-edge company that specializes in heated clothing. Your day-to-day life will consist of speaking with our customers, educating them on our products, and assisting with any issues that may arise. Must be tech-savvy, have excellent communication skills, and be a willing learner.

Company

Fieldsheer Apparel Technologies

Type

Full-Time, Hybrid

Location

San Marcos, California

Pay Rates

$19-20/Hour

Start Date

August 29^th

Duration

6 Month Contract TO HIRE

Hours

Monday – Friday 7:30AM – 4:00PM PST

Responsibilities

• Answer incoming customer emails, chats, and phone calls regarding order status, product issues, warranty claims, service questions, and general inquiries.
• Update customer information in the customer service database during and after each interaction.
• Enter orders to fulfill approved claims or assist with end-user orders.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Qualifications & Competencies

• Ability to remain professional and courteous with customers in every situation
• Must be available to work occasional holidays
• Excellent verbal and written communication skills
• Experience with ticketing systems and call centers
• Computer literate and competent with business software such as Excel, Google Docs, and Outlook

Required Education and Experience

• Fluent in English
• Two (2) years of related experience, preferably in an office setting or call center
• Professional working proficiency in French preferred
• General knowledge of the apparel industry preferred
• General knowledge of the battery industry preferred

About Fieldsheer Apparel Technologies

Since 1978 Fieldsheer® has redefined what clothing can do; offering next-generation heated clothing for everyday use in the most challenging conditions.

We design innovative apparel for the unforeseen circumstances waiting for you around the bend in the road. It was true when Fieldsheer® was the first to create motorcycle clothing with integrated protective pads. It was true when Fieldsheer® was the first to introduce heated motorcycle clothing for chilly rides in unpredictable conditions. It remains true as we focus on developing the next generation of technologically advanced battery heated clothing and cooling apparel for work and play.

www.fieldsheer.com

https://youtu.be/7oidSkNuJRg