CUSTOMER SERVICE

Returns

30 Day Money Back Guarantee on items purchased from Fieldsheer.com*

*some exclusions may apply, see “Exclusions” below.

Have you changed your mind? Want to return an item for a refund? No problem! Fieldsheer.com offers a 30 Day Money Back Guarantee intended to give you peace of mind when purchasing Fieldsheer Gear online at Fieldsheer.com.

If you aren't delighted with your purchase, you can return your new and unused product purchased from Fieldsheer.com, in its original packaging and with all applicable tags attached, within 30 days of the date you received your order, and we will happily refund the purchase price.

To return merchandise for Refund under our 30 Day Money Back Guarantee (It’s as easy as 1, 2, 3!):

First, please ensure that your product is in new and unused condition, in the original packaging, with the tags attached, and was received within the last 30 Days.

Then simply have your order number ready and contact our friendly customer service team at info@fieldsheer.com. Please state that you would like to return your item for a refund under our 30 Day Money Back Guarantee and provide your order number. Our customer service team will then follow up with you within two business days with an email containing a Return Authorization Number, return instructions, and the return shipping address. Once we receive your item(s), please allow us two full business days to process your return and refund your account. We will notify you when your return has been processed and your money has been refunded (please allow for up to 14 business days for the transaction to post to your account in some cases).

Please Note: Return shipping labels will issued. All costs associated with returning product under this Guarantee are the responsibility of the purchaser. When returning items, please be sure to use a traceable method and retain proof of postage paid and the tracking number.

Restocking Fees?

All items returned for refund must be new and unused condition, in the original packaging and have all of the applicable tags attached in order to receive the full purchase price. Any returned merchandise that does not meet these requirements may either be assessed a 20% restocking fee to be applied to the refund amount or the return may be refused and shipped back to the purchaser at the purchaser’s expense.

30 Day Money Back Guarantee Exclusions

Closeout products are excluded from this 30 Day Money Back Guarantee. They will be clearly marked as “Closeout” on the website and will also have an exclusion in the Product Description.