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Old FAQ

MOBILE WARMING FREQUENTLY ASKED QUESTIONS

General

Mobile Warming Technology is a performance heated apparel line by Fieldsheer. Our garments keep you warm in the most extreme conditions. Battery powered and many garments bluetooth controlled, our jackets, vests, gloves and socks utilize the latest infrared technology to provide outstanding levels of warmth.

Our heated products with Mobile Warming technology are operated via 3.7v, 7.4v, and 12v rechargeable batteries. Simply connect the battery to the cord found in your garment, turn on the battery, and press and hold the touch-control button on your garment on until the LED lights up. Press the touch-control button quickly to to achieve your desired level of warmth.

There are two commonly missed steps to turning on the heating panels. First, turn on the battery by pressing and holding for 3-5 seconds. Second, press and hold the garment's power button for 3-5 seconds. Below are more detailed steps to turning on our 12V garments.

  1. Fully charge the battery and connect it to the garment.
  2. Press and hold the battery's power button for 3-5 seconds until the 100% LED is blinking.
  3. Press and hold the garment's power button for 3-5 seconds. The button will turn red, which indicated the hottest setting.
  4. To cycle through the settings, briefly press the garment’s power button.
  5. To turn off your garment, hold the garment's power button for 3-5 seconds again.
  6. If you are having trouble turning your garment back on, please charge your batteries. Be aware batteries are often not fully charged when they first arrive.

Tutorial Videos:

12v Garments: https://youtu.be/Cg3_pvU0Xn8

7.4v Garments: https://youtu.be/hNxyCI7bRIM

3.7v Premium Socks: https://youtu.be/ie4sLg3_mEM

3.7v Garments: https://youtu.be/npLiHAT0Gxg

MC Connect App: https://youtu.be/LKlxKMhW-MM

Please contact us if you continue to have trouble turning on your garment!

All Fieldsheer garments have an athletic fit. Please check our sizing chart before ordering at fieldsheer.com/pages/size-chart.

Detailed garment care instructions are included with all products. Most products are machine washable. Please consult our Apparel Care page for specific instructions regarding your garment.

All Fieldsheer garments have a 1 year product warranty from the date of purchase. To activate your warranty, you must register at the following page: https://fieldsheer.com/pages/product-registration.

Orders

Online orders are processed Monday through Friday by 9 am PST. Any order placed after 9 am PST will be processed the next business day. Orders that qualify for free shipping are sent via UPS Ground. Transit times vary. USPS Priority Mail is available for a flat fee of $9.99. Faster transit times are also available at an increased cost. You will receive a confirmation email once your order has shipped with tracking information. If you have any questions about your order, send us an email at info@mobilewarming.com and someone from our team will be in touch within 48 hours.

We aim to get you your product as quickly as possible. Once your order is processed, we cannot cancel it. If you wish to return it, please follow our return process found on the Returns & Exchanges page.

Returns and Exchanges

Fieldsheer.com offers a 30 Day Money Back Guarantee intended to give you peace of mind when purchasing Fieldsheer heated apparel online at fieldsheer.com. If you aren't satisfied with your purchase, you can return your new and unused product purchased from Fieldsheer.com, in its original packaging and with all applicable tags attached, within 30 days of the date you received your order, and we will happily refund the purchase price. To start a return, please visit our returns and exchanges page. Please note, all costs associated with returning product under this guarantee are the responsibility of the purchaser. When returning items, please be sure to use a traceable method and retain proof of postage paid and the tracking number.

Batteries

Please press and hold the power button for 3-4 seconds to completely power on or off the battery.

  1. For batteries that come with a Wall charger with round DC plug - Please press and hold the power button for 3-4 seconds
  2. For batteries that charge via Micro USB – Press and release button on battery to activate output.

If you have a 11.1V battery model: ASA16U10, you can charge your phone while not operating your product. MW12V52 & MW74V040 have USB-A ports that can be used to charge your phone or other USB devices.

You can purchase additional batteries from www.fieldsheer.com

Refer to your user manual for details on battery care or visit fieldsheer.com/pages/battery-care.

Do not throw into the trash. We recommend to dispose of your battery at an authorized recycling facility.

Battery Performance, in regards to both battery capacity and function, is directly affected by the temperature outside. This will vary from garment to garment as it depends on how the battery pack is exposed. However, to provide some guidelines on operating temperature for our battery see the specs above.

Yes. The new 7.4V Micro USB batteries DC port is compatible with older 7.4V garments.

Depending upon your Mobile Warming garment, the following batteries LED indicator shows the garment battery is turned on:
12v Garments with Battery MW12V52 – Single flashing 100% LED (Turn on: Hold for 3-5 seconds. Pressing once will display battery life only.)
7.4v Garments with Battery MW74V222 – Single solid 100% LED (Turn on: Hold for 3-5 seconds. Pressing once will display battery life only.)
3.7v Premium Sock Battery MW37V22-N – Single solid 100% LED and flashing 25% LED. (Turn on: Hold for 3-5 seconds. Pressing once will display battery life only.)
3.7v Standard Sock Battery MW370 – Single solid 100% LED (Turn on: Hold for 3-5 seconds. Pressing once will display battery life only.)
7.4v Garments with Battery MWLB74V022 – Four solid LEDs (Turn on: Press once. Turn off: Press for 3-5 seconds.)
7.4v Garments with Battery MWLB74V022 – Four solid LEDs (Turn on: Press once. Turn off: Press for 3-5 seconds.)
5v Gloves with Battery MW05V047 – Four solid LEDs (Turn on: Press once. Turn off: Press twice.)

MW Connect App

  1. For iPhone users: verify your iOS is 9.0 or later
  2. For Android users: verify your OS version is 5.0 or later
  3. Permissions:
    Bluetooth function: Our app uses Bluetooth BLE to connect with your phone. When you first use our MW Connect app, the app will require permission to access Bluetooth or Location services to utilize Bluetooth BLE. Please select Yes.
  4. Support: If any questions, please feel free to contact our support staff at info@fieldsheer.com or call us at 1-888-908-6024

Please refer to detail instructions in your user manual for using the MW connect app.

For further information on connecting your Bluetooth heated socks, please follow below instructions

  1. Recommend to fully charge your MW37V22-N Bluetooth comfort contour batteries before proceeding
  2. Power on both of the MW37V22-N Bluetooth comfort contour batteries by pressing and holding the power button for 3-4 seconds
  3. One GREEN LED will light solid and another will start flashing ON and OFF to indicate ready to pair
  4. Launch the MW Connect™ App. Select the menu Icon in upper left and select ADD/VIEW GARMENT from Menu
  5. You will see 2 socks listed. Select each and rename to something unique to you, for example, “John’s sock Left” or “John’s Sock Right”. (Add: Both socks should be renamed before continuing.)
  6. Select “Finish” at bottom of the app and the main screen will now be displayed
  7. The Socks illustration should light up indicating heating socks and your heat level should be displayed in one of the 4 heat level icons at the bottom of the main screen.
  8. Select your desired heat level by tapping on the heat icon.

For additional troubleshooting steps, visit the MW Connect App page.

NOTE: Once you successfully complete this pairing process, the MW Connect™ app will store your batteries in its memory.

FIELDSHEER POWERSPORTS FREQUENTLY ASKED QUESTIONS

Our warranty applies only to the original purchaser and only for items purchased from an authorized Fieldsheer Dealer.


LIMITED ONE YEAR WARRANTY


When you purchase a Fieldsheer brand product from an authorized Fieldsheer retailer within the United States the materials and construction of the product is warranted to be completely free from factory defects in materials and workmanship for a period of one (1) year from the date of purchase. If any failure in the fabrics or construction of any Fieldsheer product covered under this warranty occurs due to the manufacturer’s defect within one (1) year of the purchase of the product, the product will be repaired at no charge.


Costs associated with shipping the item in under warranty is the responsibility of the purchaser.

Defects may come in many forms, and will usually show up right away. Some examples include:


A snap that falls off


A shock cord/bungee that pulls out or breaks


A seam that was never sewn, comes unraveled, or has broken threads


Material/Fabric along the seams that frays out and lets go

Normal wear and tear


"Accidents"


Damage from Washer/Dryer


Waterproof coating failure after extended use or storage


686 gear not purchased from an authorized 686 dealer


Online purchases shipped internationally


If you are not sure if your product is covered under warranty, please feel free to contact us support@fieldsheer.com and find out. We will let you know. And if your Fieldsheer gear turns out to be defective, we will do our best to make things right for you.

All of our Authorized Fieldsheer dealers can be found in our retail store locator or our online retailer list.

All warranty claims are subject to inspection before we can make things right for you. The photos you submit can be really helpful for us to determine whether or not it is going to be covered, as well as expediting the entire process. Once we have all of the details, we can usually determine whether or not it is covered, and whether it will be repaired or replaced, but we will require the item to be returned to Fieldsheer for processing.

Repairs: Repairs typically take 1-2 weeks to be on the way back to you after they arrive at our repair facility. We will make every effort to have your repair done as quickly as possible. So you are aware, we use the best 3rd party repair companies available that specialize in technical outerwear to handle your repair, and we spare no cost to have it done right. (Trust us, you don’t want your jacket sewn back together by our customer service guys).


Please be sure to write your RA# big and bold on the outside of the box and include any forms we provide you, to avoid any delays or refusal of delivery.


Replacements: Replacements are released to ship as soon as possible after your defective item arrives, are inspected, and are determined to be covered under warranty. Please allow 2-3 business days for your replacement to be en route after your defective item arrives.

Online retailers are not authorized to ship Fieldsheer products internationally. Therefore, online sales shipped to international countries are NOT authorized sales and are NOT covered under our warranty. You will need to facilitate your warranty claim with the authorized Fieldsheer dealer that you purchased the item from.

If you purchased your garment from an authorized dealer in one country and reside in another country, you will need to facilitate your warranty claim with the authorized Fieldsheer dealer that you purchased the item from.

It is a health hazard to send us dirty garments. Any soiled or unwashed garments will be returned to the consumer with no repairs made and return freight costs will be billed to the consumer. This applies to all warranties in the USA, Canada, and Europe. Please help us insure the health of our warranty team members.

Please feel free to e-mail a member of the warranty team and reference your RA# in the subject line. Or give us a call. Our normal hours are 9am-5pm CST Monday-Friday.